When Good KPIs Produce Bad Results
Good KPIs can still produce bad company results. The problem appears when functions are rewarded for local optimisation but the interfaces between them remain undesigned.
This Management Signal shows the mechanism behind recurring cross-functional escalation: no enterprise priority rule, unclear decision rights and KPIs that reinforce different answers. It introduces a five-question Interface Test and a practical repair model built around Rule, Right and Metric.









